Account deletion
Delete your Shymea account.
You can delete your Shymea account — and everything tied to it — yourself, from inside the app, in a few taps. No forms, no phone calls, no retention offers.
Last updated: 17 August 2026
Delete from inside the app
Open Shymea and tap your profile icon in the top-right corner of the screen. On your profile, tap Settings, then scroll to the bottom of the page and tap Delete Account. Confirm by tapping Delete.
That's it. Your account is deactivated immediately and you're signed out. As our Privacy Policy explains, we hold the deactivated account for a 30-day grace period in case you change your mind; after 30 days everything is permanently erased from our production systems. Signing back in during those 30 days is the only way to undo it.
No longer have the app?
Email support@shymea.com from the email address linked to your account, with the subject "Delete my account". We'll handle it the same way — same deletion, same timeline — and confirm by reply.
What gets deleted
- Your account and profile.
- Your birth date, time, and place, and the charts computed from them.
- Every saved chart and report, including people you saved for reports.
- Your Bond connections and the compatibility results tied to you.
- Your purchase and credit records held by Shymea.
- Your AI conversation history. (We don't store your conversations on our servers to begin with — the copy on your device goes when the app does.)
All of it is permanently removed from our production systems. Deleted data also disappears from encrypted backups as their short rolling cycle turns over.
Cancel your subscription separately
If you have an active subscription, deleting your account does not cancel it — subscriptions are billed by the app store, not by Shymea, so you cancel them there. On iPhone: Settings → your name → Subscriptions → Shymea → Cancel. On Android: open the Google Play Store, tap your profile icon → Payments & subscriptions → Subscriptions → Shymea → Cancel. Do this before or after deleting the account; either order works.
Questions about deletion, or about what we hold before you delete? See our Privacy Policy, or write to support@shymea.com.